Future Living HIP Business Principles:

* We will always be honest and upfront.

* We keep our costs low, take a modest margin and pass on savings to the customer.

Price

Our Basic prices are shown on the website.  Occasionally a HIP may require a piece of extra documentation which only becomes apparent once the process has begun.  This is uncommon and we will inform you straight away of the additional cost.  You may then choose to instruct ourselves or you solicitor to provide the document.

Payment

We accept payment by all major credit cards using google check out and Paypal, just let us know you'd like to pay by Paypal and we'll send out a payapl payment request to your email address. We also accept cheque (made payable to: J Carden at Beaumont Cottage, Congleton Road, Gawsworth, Cheshire SK11 9ER); direct Bank Transfer or Cash on EPC visit.

When paying by cheque, we wait until the cheque clears before commissioning the HIP.

Once paymet has been made and you provide us with the correct details of the house to be sold, we'll commission the HIP.  In order to legally market your home in England & Wales, you have to have commissioned a HIP.  Therefore, on commissioning your HIP we'll provide you with a confirmation email - along with order sundry information of what you've ordered.  At the time of ordering, we request accurate information about the address of the property requiring the HIP.  If you give us incorrect information (whether on the phone, by email or within the Sales Statement) causing a HIP to be created for the wrong address, you agree you are liable for the full value of the incorrect HIP.

Similarly, if your property turns out to be leasehold and you've only paid for a freehold HIP, then you'll have to pay the difference.  Same goes for unregistered properties.  If however you pay for a leasehold and it turns out to be freehold, then we'll refund you back the difference.

Communications

Note that email is our primary and preferred source of communication, so we ask that you monitor your designated email account regularly throughout the HIP process or something might be missed, resulting in a delay of your HIP.  We will make every attemp to contact you but if after 3 emails and 3 phone calls to your nominated email address and phone number without sucess, we reserve the right to wait for you to call us.  This may of course slow down the completion of your HIP.

Delivery

HIPs usually take around 10 working days to deliver.  Sometimes they take longer (such as the time that a certain council crashed their computer for several weeks without telling anyone) but they sometimes take less time too.  Therefore we can't guarantee any specific time to complete a HIP.

Your HIP will be delivered to you as an Adobe PDF file via email.  We keep everything electronic to reduce costs, save trees and because it's all really convenient and simple.

Compensations & Cancellations

Once you've paid for the HIP, we incur costs straightaway because we begin work on the HIP straightaway.  For that reason, we're reluctant to accept cancellations.  If you need to cancel a HIP, please contact us asap so we can discuss the work which has been done and how much is reasonable to repay.  We will discuss it in good faith but reserve the right to refuse cancellation.

Access to property

We need access to your property to carry out the EPC, for details on how to prepar your property for our Energy Assessor please go to our EPC page.  If we can't gain access to your property after making reasonable attempts to arrange an appointment time or if we make an appointment and you don't turn up, we reserve the right to produce the HIP, not including the EPC, and charge the full amount.  As an alternative to this, you can pay an additional standard amount for the EPC, as found on  our website, and we will recommission the EPC and include it in the pack.

Problems & Complaints

We try and make the HIP buying process as simple as possible.  However we recognise that sometime things can go wrong.  Our limit of liability for production of the HIP is limited to the price paid for the HIP and we try and reslove any disputes through chatting and reason.  If you have a problem with our service, please give us a call in the first place and we'll try and do everything we can to resolve it.  Also, please put your complaint in writing and email to info@futurelivinguk.co.uk and we'll take it from there. We always do our best to resolve problems amicably.

Withdrawal of property from market

The period of grace for producing a HIP for your property is 28 days.  If you have delayed the completion of any of the mandatory components of the HIP for any of the reasons contained within this document, and therefore the HIP isn't in place, you are obliged to withdraw your property from the market until the HIP is complete.  If mandatory documents are available, then please request a partially-complete HIP from us, pending the completion of the HIP.

Completion of order

On delivery of your HIP to your inbox and or uploading of the HIP from the website, your order is deemed complete and your contract with Future Living is fulfilled.  If during the creation of your HIP we've recovered any hard (printed) copies of the documents, we'll hold those on file for 12 months (from the date of ordering the HIP) before we'll dispose of them.  If you require any of these documents within this period, feel free to request them and we'll post them out to you.

Miscellaneous

These Terms & Conditions will change from time to time so please see the relevant page on our website to get the latest copy.